![]() In the pop-up box, select "Cookies and other site data" and "Caches Images and Files," and make sure the "Time Range" dropdown box says "All Time." Once all of those are selected click the blue "Clear Data" button.Ĭlear cookies for BombBomb. Select "More Tools" and then "Clear Browsing Data." Click the 3 dots in the top right corner of Chrome. In this case, please check with your admin.Ĭlear your cache. Quick Tip: If your page says, " Google Chrome may not be able to keep itself updated" or "Update Failed," your admin may have disabled updates. If not, it will automatically begin to download and install the updates. When it's finished, relaunch the browser as instructed. When you open this screen, it will let you know if you Chrome is up to date. Select "Help" and then "About Google Chrome." If this is something that is important to you please click here to let us know. *At this time we do not support using Safari for BombBomb recording. If you find your webcam is not working the way it should try downloading and installing Chrome. Google does a great job keeping it up-to-date, so it takes care of a lot of bugs. We recommend using Google Chrome as your browser for BombBomb. If your antivirus software is blocking your camera, you may need to connect with your software provider to ask how to allow BombBomb to access your camera. On a Mac, locate your antivirus software's icon in the menu bar on the top right of your screen, click on the program to open it, and click something similar to "Stop" or "Disable." (This often needs to be adjusted by your IT Administrator.) Toggle off your antivirus program briefly to check if you can access your camera with BombBomb's software. Software programs, including Kaspersky, Zscaler, McAfee, and Malwarebytes can block aspects of our product and may need to be disabled. Network security software can prevent your video from working, as many security software now have settings that can block cameras. ![]() If you are trying to record your screen, select "Screen Recording" and make sure the BombBomb recorder is allowed access. Make sure your browsers and BombBomb are allowed access to your camera and microphone. On the left side of the window, find Camera and Microphone. Select "System Preferences." Next, select "Security & Privacy." ![]() Mac: Click the Apple icon on the top left corner of your screen. On the Input tab, make sure that your microphone is picking up sound by speaking - you should see this reflected in the Input level. In the "Output" and "Input" tabs, make sure the correct microphone is selected and make sure it is not muted. Mac: Click on the Apple icon in the top left of your screen and select "System Preferences." In the System Preferences screen, double-click the Sound icon. Step 2: Make sure your microphone is working. Please contact your computer manufacturer’s support team. ![]() If your camera does not open or you get an error message, you may have a camera hardware issue. Next, click on "Applications." Open "Photo Booth." If the camera pulls up, that means it's working! Step 1: Make sure your camera is working. My screen & cam recording only shows my desktop. ![]()
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